Refund, Return & Cancellation Policy

1. Digital Delivery Policy

All products, courses, and educational materials offered on our website are 100% digital. We do not ship physical parcels or tangibles.

• Instant Online Access: Access to purchased online courses, learning paths, and digital downloads is provided automatically online immediately upon payment confirmation via our payment gateway, Safepay.
• Access Location: Once payment is confirmed, enrolled courses are unlocked inside your user dashboard at Student Dashboard or the corresponding course module page.
• Confirmation Email: A transaction confirmation receipt with direct course/service access links is automatically dispatched to the customer's registered email address.

2. How to Cancel an Order

Customers have the right to request order cancellation according to the following terms:

• Course Orders: You may cancel your course enrollment within 3 days of purchase, provided you have not completed substantial lesson progress (under 20% course completion) and no completion certificate has been issued.
• Service Gigs & Custom Agency Orders: You may cancel a custom service or freelance gig before the seller/agency begins active work on the order. Unused milestone funds or advance deposits will be refunded in accordance with project terms.
• Digital Subscriptions: You can cancel recurring subscriptions at any time directly through your account settings prior to the next billing date to prevent future recurring charges.
• Cancellation Method: To cancel, simply navigate to your order details inside your user dashboard or email our support desk at contact@innovorus.com with your Order ID and cancellation request.

3. Course & Learning Path Refund Eligibility

• Refund requests submitted within 3 days of purchase with minimal course view progress are eligible for a 100% refund.
• Courses where substantial content has been consumed, video lessons downloaded, or final certificates claimed are non-refundable to prevent unauthorized exploitation of intellectual property.
• Free courses unlocked without payment incur zero fees and are not subject to monetary refund claims.

4. Digital Products & Software Licenses

• If a digital product, software tool, or downloadable asset is technically defective, corrupted, or substantially deviates from its published listing specifications, you may request a refund within 7 days of purchase.
• Proof of defect or a technical error report may be requested by our technical support team to assist in prompt resolution.

5. Service Gigs, Custom Orders & Agency Deliveries

• For customized freelance services or agency contracts, order milestones are reviewed upon delivery.
• If delivered work does not comply with the agreed scope of work, clients may request formal revisions through the platform order interface.
• Disputed orders undergo administrative review by our mediation team to ensure fair outcomes for both buyers and service providers.

6. Corporate & Support Contact

For all refund, cancellation, billing, or transaction inquiries, please contact:

Related policies: Terms and Conditions · Privacy Policy · Delivery Policy · Contact Us